Overview
WPCloud offers a straightforward 30-day money-back guarantee for new hosting accounts. This guide explains eligibility, how to request a refund, and what happens after 30 days.
30-Day Money-Back Guarantee — Key Points
- Full refund within the first 30 days
- No questions asked
- Applies to new WPCloud hosting accounts
- Simple request process
Eligibility
You’re eligible for a refund if:
- Your service is a new WPCloud hosting account
- You request it within 30 days of the initial purchase
- Your account is in good standing
- Refund applies to hosting fees only
How to Request a Refund
- Contact Support
- Support portal: support.wpcloud.ca
- Email: support@wpcloud.ca
- Request your refund
- Receive confirmation
- Refund is processed to the original payment method
After 30 Days
- Monthly plans: No prorated refunds
- Annual plans: Prorated refunds are available for unused months
- Service remains active until the end of the paid period
- You can cancel anytime with no penalty
Prorated Refunds (Annual Plans)
- Calculated based on remaining unused months
- Uses the standard monthly rate
- Applied to the unused portion of the annual payment
- Refunded to the original payment method
Important Notes
- Refunds apply to hosting fees only
- Processing typically completes within 5–7 business days
- All billing and refunds are in Canadian Dollars (CAD)
Need Help?
- Support portal: support.wpcloud.ca
- Email: support@wpcloud.ca
- Our team typically responds within ~15 minutes during support hours.