Introduction
When working with our support team, you may occasionally need to share sensitive information such as passwords. It’s crucial to do this securely to protect your account and data. This guide will explain the recommended method for sharing passwords with our support team.
Verify You’re Sharing with WPCloud
Before sharing any sensitive information:
- Always confirm that you’re communicating with WPCloud support
- Verify the email address or support ticket system you’re using belongs to WPCloud
- If in doubt, contact us directly through our official channels to confirm the request
Recommended Method: QuickForget.com
We recommend using QuickForget.com for securely sharing passwords. Here’s why and how to use it:
About QuickForget.com
- QuickForget.com is owned by WordPress, ensuring its reliability and security
- It’s designed specifically for secure, temporary sharing of sensitive information
How to Use QuickForget.com
- Visit quickforget.com
- Enter the password or sensitive information you need to share in the text box
- Set an expiration time for the message (e.g., 1 hour, 1 day)
- Click Create Message
- Copy the generated link
- Paste the link in your email or support ticket to our team
Important Security Notes
- Never send passwords directly via email or in support tickets
- Do not share passwords through our chat system, even though it’s secure. It’s not intended for password sharing
- Always use a secure method like QuickForget.com when you need to share sensitive information
- Double-check that you’re sharing information with an official WPCloud representative
Alternative Options
If you’re unable to use QuickForget.com for any reason, please contact our support team for alternative secure sharing methods.
Getting Further Assistance
If you need help with securely sharing information or have any questions about account security, please don’t hesitate to reach out to our support team:
- Create a support ticket: https://support.wpcloud.ca/clientarea.php
- Email us: support@wpcloud.ca