FAQ

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How do I change my WPCloud hosting plan?

Open a support ticket or email support@wpcloud.ca with the plan you want. We handle the change with no downtime. Prorated billing applies for monthly and annual terms.
Do you offer a money-back guarantee?

Yes—WPCloud offers a 30-day money-back guarantee as outlined in the refund policy KB.
Do you provide non-profit discounts?

Yes. Submit proof of non-profit status via support and we’ll confirm eligibility and apply the discount.
How does pricing work with different currencies?

Pricing is presented in CAD unless noted. If your payment method or invoicing requires a different currency, see the pricing & currency KB for details.
What’s included in managed service vs. what’s not?

Included: infrastructure, backups, security, WordPress & plugin updates under our policy, performance tooling, and core troubleshooting. Not included: custom development, theme/plugin feature changes, SEO/content, or marketing email setup.

Do you provide free migrations?

Yes—our migration team performs complimentary site migrations with testing and verification.
What are migration team hours?

Monday–Thursday 9:00–19:00 ET, Friday 10:00–18:00 ET. Migrations are scheduled first-come, first-served.
Q : Answer
What information do you need to migrate my site?

Domain, current host, desired destination (live or development), plus working WordPress/cPanel/FTP credentials.
How can I preview my site on WPCloud before DNS cutover?

Use the hosts-file method on your computer and visit your domain over HTTPS; confirm with
/wpc.html
. Remove the hosts entry after testing.

How do I change my WPCloud hosting plan?

Open a support ticket or email support@wpcloud.ca with the plan you want. We handle the change with no downtime. Prorated billing applies for monthly and annual terms.
Do you offer a money-back guarantee?

Yes—WPCloud offers a 30-day money-back guarantee as outlined in the refund policy KB.
Do you provide non-profit discounts?

Yes. Submit proof of non-profit status via support and we’ll confirm eligibility and apply the discount.
How does pricing work with different currencies?

Pricing is presented in CAD unless noted. If your payment method or invoicing requires a different currency, see the pricing & currency KB for details.
What’s included in managed service vs. what’s not?

Included: infrastructure, backups, security, WordPress & plugin updates under our policy, performance tooling, and core troubleshooting. Not included: custom development, theme/plugin feature changes, SEO/content, or marketing email setup.