Overview
To prevent downtime from running out of storage, WPCloud proactively adds disk space when an account is nearing capacity and gives you clear options to accept, decline, or adjust.
When This Kicks In
When your hosting account reaches ~80–90% of its allocated disk space:
- 10 GB is added automatically to protect uptime.
- An invoice for $5.00 CAD/month is created with a 7-day due date.
- You’ll receive a notification email with details and next steps.
- You have 7 days to decide how you’d like to proceed.
Why we do this: Running out of space can break updates, backups, and uploads. This safety buffer prevents avoidable outages while giving you time to choose.
Your Options (within 7 days)
1) Keep the Additional Space
- Pay the invoice within 7 days.
- The extra 10 GB becomes part of your plan going forward.
2) Reduce Disk Usage
- Remove unneeded files to get back under your allocation.
- Contact Support to have the extra space removed.
- The pending invoice will be cancelled.
3) Discuss Alternatives
- Talk to Support about other options (e.g., different amount of space, plan right-sizing).
What Counts Toward Your Quota
- Does NOT count: WPCloud’s server-side backups.
- Does count:
- Any backups you download to your hosting space
- Backups created by third-party backup plugins inside your account
Tips for Managing Space
- Review usage in cPanel → Disk Usage.
- Clear old backups, logs, and unused media.
- If you consistently approach limits, consider adding space or adjusting your plan.
Need Help?
If you’re unsure which option to choose, open a ticket—our team will review your usage pattern and recommend the most cost-effective path.