Overview
WPCloud uses a manual account setup process to ensure security, accuracy, and personalised onboarding. This prevents fraud and guarantees proper resource allocation for each new account.
Timeline at a Glance
- Immediate access: Support portal + billing system
- Fresh WordPress install: Within 24 hours
- Website migration: Within 48 hours (timing coordinated with you)
Note: WPCloud does not offer instant, automatic setups. All provisioning is completed by our team.
What Happens First (Immediate Actions)
- Your support portal account is created upon registration.
- You can log in to billing, review invoices, and open support tickets right away.
- A welcome email provides portal access and next steps.
Account Review (Fraud Prevention & Verification)
Our billing team performs a manual review to protect all clients:
- Fraud-prevention checks
- Account verification
- Confirmation that details are accurate and complete
After Approval: Setup or Migration
Once verified:
- Our support team is notified.
- We contact you within 24 hours to confirm requirements.
- We schedule your setup or migration at a convenient time.
Timeframes
- Fresh WordPress installations: within 24 hours
- Migrations: within 48 hours
- Exact timing is coordinated with you to minimise impact.
Why Manual Setup?
Security Benefits
- Thorough account verification
- Strong fraud prevention
- Enhanced protection for all clients
Service Quality
- Personalised attention for each account
- Quality assurance during provisioning
- Right-sized resources for your needs
Need Help During Setup?
- Support portal: support.wpcloud.ca
- Email: support@wpcloud.ca
- Typical response time: ~15 minutes